How it works
From missed calls to booked jobs.
Kova Labs is not a generic chatbot install. We map your front-office workflow, build the agent around your business rules, and prove the handoff before launch.
1. Map the missed-revenue moments
We identify where calls, web leads, reviews, bookings, and follow-ups are currently slipping through the cracks.
2. Build the AI front-office workflow
We configure approved knowledge, call handling, lead qualification, booking rules, escalation paths, and CRM handoffs around your real process.
3. Test the agent before launch
We run call, chat, lead, booking, and review scenarios until the handoff quality is clear enough for owners and staff to trust.
4. Launch with monitoring
After go-live, Kova tracks calls, transcripts, leads, tasks, reviews, and missed handoffs so the system keeps improving.