An AI receptionist that behaves like a trained front desk.
The experience should feel consistent: answer questions, take messages, route calls, schedule, and escalate without losing context.
A receptionist flow that does more than answer.
FAQ, intake, routing, scheduling, and owner visibility are designed as one front-office system.
FAQ
Answers hours, services, pricing ranges, and policies from approved knowledge.
Intake
Captures the right HVAC fields before your team touches it.
Escalation
Urgent requests go to the owner or on-call path immediately.
Message
Non-urgent callers get summarized, tagged, and routed to the right person.
What this handles
FAQ coverage
Answers common questions using approved services, hours, policies, and location details.
Message routing
Summaries and tasks go to the right team member instead of a generic inbox.
Scheduling handoff
The assistant can move qualified callers into booking or callback flows.
Launch flow
Collect business knowledge and front-desk scripts.
Define routing paths by caller type and urgency.
Connect booking or callback workflows.
Review calls and tune answers after launch.
FAQ
Can it answer business-specific questions?
Yes. The receptionist is trained on approved business knowledge, not generic guesses.
Can it transfer or escalate?
Yes. Escalation is configured by caller type, urgency, hours, and client preference.
Can it take messages?
Yes. Messages include structured details, summaries, and routing context.
Related systems
Most clients launch this with adjacent agents so the lead never falls between phone, chat, text, booking, and reporting.
AI Phone Agents
Answer inbound calls, collect intake fields, qualify intent, book next steps, and route urgent requests.
Website Chat
Turn site visitors into qualified conversations using approved business knowledge.
CRM Workflows
Move qualified leads, call summaries, tasks, and status updates into the systems your team already uses.
Turn this into a client-ready Kova agent.
Use the demo to win the meeting, then map scripts, systems, routing, approvals, and launch proof for the client account.