One voice agent. Every backend handoff behind it.
Kova starts with a business-trained AI receptionist. The supporting workflows capture leads, prepare booking requests, recover missed calls, route reviews, and give owners proof.
What your receptionist can trigger
Keep the buyer focused on the voice experience. These are the backend handoffs that prove the receptionist captured value.
AI Voice Receptionist
A custom Kova receptionist trained on the business, tone, services, escalation rules, FAQs, and booking handoffs.
Missed Call Text-Back
When a call slips through, the same receptionist follows up by SMS, captures need and urgency, and creates an owner-ready lead.
Lead Capture and Follow-Up
Form, ad, chat, call, and manual leads flow into one status-tracked follow-up process with clear next actions.
Booking Requests
The receptionist captures service intent, timing, location, and preferred slots, then prepares calendar-ready booking requests and reminders.
Website Chat Handoff
Website chat uses the same business knowledge as the voice agent and hands qualified visitors into phone, SMS, or booking follow-up.
Review Requests and Recovery
Happy customers get review requests while negative feedback routes privately for recovery before anything risky goes public.
Owner Reporting and CRM
Owners see calls answered, leads captured, tasks due, transcript proof, urgency, next action, and revenue at stake.
Custom Workflow Agents
Scoped follow-up, winback, no-show, estimate, and ops agents are added after the receptionist is working reliably.
Start with the receptionist. Expand only after it works.
The public site sells the call experience. The demo portal closes the pitch. The client portal proves what the receptionist captured after launch.