Review automation that protects the brand before asking publicly.
Positive customers get review requests. Unhappy customers create private recovery tasks so the team can fix the issue first.
Review automation with private recovery first.
Happy customers get routed toward public reviews. Frustrated customers create internal recovery tasks instead.
Job complete
HVAC job marked done at 2:14 PM
Private check
Customer replies 5/5.
Public request
Google review link sent.
Public review requests only trigger after positive private feedback.
What this handles
Private check first
Customers can share satisfaction before they are sent to a public review page.
Recovery routing
Negative feedback creates a callback or manager task instead of a public review request.
Review lift
Happy customers get the right review link at the right time.
Launch flow
Define job completion triggers.
Write private feedback and review request messages.
Configure recovery tasks and owner alerts.
Track sent, clicked, reviewed, and recovered outcomes.
FAQ
Does it send everyone to Google?
No. The workflow can check private feedback first and route unhappy customers internally.
Can it trigger after completed work?
Yes. It can run after job completion, appointment completion, or a manual team action.
Can owners see results?
Yes. Sent requests, private feedback, reviews, and recovery tasks can be shown in reporting.
Related systems
Most clients launch this with adjacent agents so the lead never falls between phone, chat, text, booking, and reporting.
Owner Reporting
Give owners a clear daily view of calls answered, leads captured, bookings created, and follow-up still open.
CRM Workflows
Move qualified leads, call summaries, tasks, and status updates into the systems your team already uses.
Lead Follow-Up
Respond to missed calls, ads, website leads, and open estimates through SMS, email, and tasks.
Turn this into a client-ready Kova agent.
Use the demo to win the meeting, then map scripts, systems, routing, approvals, and launch proof for the client account.