Appointment booking with rules, confirmations, and reminders.
Show the full chain: eligibility, slot choice, calendar hold, confirmation, reminder, and reschedule path.
Booking that shows the whole chain.
The assistant checks rules, finds the right slot, confirms the customer, and queues reminders or reschedules.
Rules
HVAC service rules checked for area, hours, and urgency.
Calendar
Wed 2:00 PM ready to hold.
Confirmation
Waiting for booking confirmation.
Reminder
Reminder queues after booking.
What this handles
Rule-aware booking
Only offers slots that fit service type, area, urgency, and business rules.
Calendar handoff
Bookings can create holds, confirmations, reminders, and team notifications.
Reschedule path
Customers can move appointments without creating manual back-and-forth.
Launch flow
Document booking rules and service areas.
Connect calendar or define handoff rules.
Configure confirmation and reminder language.
QA edge cases before launch.
FAQ
Can it respect business rules?
Yes. Rules are configured around service type, availability, lead quality, and urgency.
Does it need calendar access?
Calendar access is ideal, but Kova can also use a structured handoff if direct calendar access is not available.
Can it reschedule?
Yes. Reschedule and cancellation language can be part of the workflow.
Related systems
Most clients launch this with adjacent agents so the lead never falls between phone, chat, text, booking, and reporting.
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AI Receptionist
Give callers a consistent front-desk experience for FAQs, scheduling, messages, and escalation.
Turn this into a client-ready Kova agent.
Use the demo to win the meeting, then map scripts, systems, routing, approvals, and launch proof for the client account.