A managed AI workflow for the front office.
Kova turns repetitive calls, chats, forms, and follow-up into a visible system your team can trust.
The backend proof surface clients actually need.
Every workflow should end in a visible artifact: lead records, tasks, summaries, approvals, reports, and owner alerts.
Client command center
Every automation leaves a visible proof trail.
Each call, chat, form, and SMS keeps attribution.
Risky outbound actions can require review before sending.
Built for demo, launch, and ongoing account management.
What this handles
Approved behavior
Scripts, handoff rules, escalation paths, and guardrails are configured before the agent goes live.
Human-ready handoff
Every interaction produces a summary, next action, and record your team can review.
Portal visibility
Clients can see transcripts, lead status, tasks, approvals, and reporting after launch.
Launch flow
Map the lead sources and client software.
Configure scripts, fields, rules, and approvals.
Run demo scenarios before launch.
Monitor outcomes and tighten the workflow.
FAQ
Is this custom to each business?
Yes. The demo shows the pattern, but each client gets their own services, rules, software handoffs, and escalation paths.
Can a human stay in control?
Yes. Sensitive steps can require approval, and the agent can route to a person whenever the workflow calls for it.
What is needed to launch?
Kova needs business details, approved scripts, lead sources, software access or handoff rules, and a final QA pass.
Related systems
Most clients launch this with adjacent agents so the lead never falls between phone, chat, text, booking, and reporting.
AI Voice Receptionist
A custom Kova receptionist trained on the business, tone, services, escalation rules, FAQs, and booking handoffs.
Lead Capture and Follow-Up
Form, ad, chat, call, and manual leads flow into one status-tracked follow-up process with clear next actions.
Owner Reporting and CRM
Owners see calls answered, leads captured, tasks due, transcript proof, urgency, next action, and revenue at stake.
Turn this into a client-ready Kova agent.
Use the demo to win the meeting, then map scripts, systems, routing, approvals, and launch proof for the client account.